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Typically when you have a manufacturer warranty or a road hazard issue, you need to contact the purchasing dealer. When you purchase your tires online, the Online Tire Source requires that you contact them first to evaluate your situation. Since the tire is on your vehicle, they will refer you to an Installing Local Dealer in your area. The Local Dealer will inspect your tire and make a determination as to whether it meets the warranty requirements. If the dealer does not have the affected tire in stock, or is not a certified dealer for that tire brand then the Online Tire Source will need to ship a replacement tire to that Local Dealer. You’ll hopefully be notified by email from the Online Tire Source when the replacement tire arrives at the Local dealer. You’ll need to contact them to set up a time to install your replacement tire. Your total replacement time will vary based on shipping times and appointment schedules at your Local Tire Dealer, but it will almost never happen on the initial visit. In some cases you may have to pay for the replacement tire and wait for a reimbursement from the Online Tire Source while a warranty claim is filed with the manufacturer.
One of the most valuable resources you have is YOUR TIME. We have all heard or used the phrase 'Time Is Money'... Think of the time spent making a call, then making an appointment, visiting the Local Dealer, and then possibly waiting on a replacement tire to arrive only to have to return to the local dealer once again to have the affected tire installed.
When you purchase your tires directly from Freedman Auto Service, we handle the warranty claim in our store. We stand behind all the tire brands we sell. With over 10,000 tires in stock, replacing your warranty affected tire happens THE SAME DAY; saving you time, money and aggravation. With over 30 years in Business, stocking All Major Brands of tires, and pricing that competes or beats the Online Tire Sources, why would you buy tires anywhere else?
Call us today 732-985-2211 for pricing and speak to one of our knowledgeable technicians and see why Freedman Auto Service is the area's leading source for Tires and Complete Auto Care since 1983.